As your credit union, we care about your security, and want to keep your information safe and private.
What You Can Do to Protect Yourself
Keep your software current
Your computer should have virus and spyware protection software and keep your computer operating systems and browsers updated with the latest released versions.
Carefully select and closely guard your passwords
- Change your passwords annually.
- Set up screen-lock passwords on all phones, tablets and computers you use.
- Use a different password for each site, and never reuse the same password on multiple financial sites.
- Create strong passwords that include lowercase & capital letters, numbers, and symbols. Your mother's maiden name is not a protected password. Identity thieves can easily obtain a maiden name from a birth certificate, which is a public record. Do not use your phone numbers or address numbers as passwords.
- Create a password-protected Excel sheet of your passwords or store in your Passwords and Accounts section on a password-locked / thumb print / FaceID protected device. Do not keep passwords in things such as a planner or purse.
- DO NOT SHARE PASSWORDS OR PIN NUMBERS WITH OTHERS.
Before discarding any documents which list personal information, shred them. Examples include:
Pre-approved credit applications
Payroll check stubs
Credit card receipts
Mail order offers
Any other personal information
Enable direct deposit
Have your paychecks and dividends deposited directly to your account to keep from having lost or stolen checks. To receive future statements electronically, register to use eStatement, our online statement service.
Conduct annual credit report checks
Order annual credit reports from each of the three national credit-reporting agencies. These reports list personal data, including loans and brokerage accounts. If your identity is stolen, credit bureaus suggest installing a fraud alert on all your credit files. This should prompt creditors to call you before they open a new account.
Also, file a police report any time you are a fraud or theft victim. Copies of your credit report can be obtained online or using the phone:
Call us: 800-894-1200
Use our Contact Us form.
Login to Online Banking and send us a Secure Message.
24 HOUR VISA CREDIT CARD SERVICES
VISA REPORT LOST/STOLEN CREDIT CARDS
24 HOUR VISA DEBIT CARDS SERVICES
VISA REPORT LOST/STOLEN DEBIT CARDS
Report Identity Theft
Stay informed about scams
Subscribe to the Federal Trade Commission (FTC) ScamAlerts to receive an email about what to watch out for when a new scam is becoming widespread.
Set up Account and Fraud Alerts
For added safety & security, set up any alerts you want to receive by logging into Online Banking and going to Profile and Settings > Account Alerts.
- A wide variety of alerts are available for online activity, account balances, stop payments, date-specific alerts, and more.
- Choose if you want alerts sent to your phone, text, email, and/or as an online secure message.
You will only ever receive an automated fraud alert from the Credit Union if you have registered for Debit/Credit Fraud Alerts on your device.
- To enroll, log in to online banking:
- Under Profile and Settings, click Debit/Credit Fraud alerts in the left hand menu.
- Follow the next simple steps to register your device.
- You’ll receive an automated text which will ask you to confirm your enrollment.
Reduce the chance of mail fraud. Sign up for paperless statements by logging into online or mobile banking. Click Statements > Delivery Options > Online eStatements, and submit changes to save. Once you’re signed up, you’ll receive an e-mail notification that your next month’s statement is ready – usually by the third of each month, just click on the link to log in and view.