member update: COVID-19 graphic
JULY 2, 2020:

Effective Friday, July 3rd, face coverings are required at all branches including Lake Havasu City, AZ.

Please click to see Lake Havasu City's proclamation stating face coverings be worn in all businesses open to the public.

Please review the guidelines below before visiting a branch:

  • Members are required to wear a non-medical cloth face covering in order to visit a branch.
  • We are still practicing social distancing and can only allow a maximum of 10 people inside the branch at a time, including staff, so you may still be asked to wait outside the branch.
  • We will not be able to provide gloves to members, however please bring gloves if you have them and need to make a PIN or ATM transaction.
  • Branch hours:
    • Monday through Thursday: 9:00am-5:00pm PT
    • Friday: 9:00am-6:00pm PT
    • Saturday (Norwalk Branch ONLY): 9:00am - 2:00pm PT

Please help keep your fellow members and our staff safe and healthy at this time by first attempting to conduct your business online whenever possible.

Access Your Accounts & Conduct Transactions 24/7, Anytime, Anywhere
You can conduct almost all banking services and loan applications online through our website, and in online or mobile banking. We highly recommend using these banking channels to conduct your financial transactions during this time.

  • Access online banking anytime at: lafinancial.org
  • Don't have the mobile app? Download it now.
  • Apply for vehicle, personal loans and credit cards online. Apply here.
  • Apply for mortgages online. Apply here.
  • Use any of our 30,000 free CO-OP ATMs. Simply check, "Surcharge Free ATMs," and find a location near you.
  • Call our Contact Center at: 1-800-894-1200. Contact Center hours are:
    • Monday - Thursday: 8am - 5pm PT
    • Friday: 8am - 6pm PT.



MAY 22, 2020:

Starting next Tuesday, May 26th, all of our branches will be open without having to make an appointment. 

Please review the guidelines below before visiting a branch:

  • Members are still required to wear a non-medical cloth face covering in order to visit a branch.
  • We are still practicing social distancing and can only allow a maximum of 10 people inside the branch at a time, including staff, so you may still be asked to wait outside the branch.
  • We will not be able to provide gloves to members, however please bring gloves if you have them and need to make a PIN or ATM transaction.
  • Branch hours:
    • Monday through Thursday: 9:00am-5:00pm PT
    • Friday: 9:00am-6:00pm PT
    • Saturday (Norwalk Branch ONLY): 9:00am - 2:00pm PT

Please help keep your fellow members and our staff safe and healthy at this time by first attempting to conduct your business online whenever possible.

Access Your Accounts & Conduct Transactions 24/7, Anytime, Anywhere
You can conduct almost all banking services and loan applications online through our website, and in online or mobile banking. We highly recommend using these banking channels to conduct your financial transactions during this time.

  • Access online banking anytime at: lafinancial.org
  • Don't have the mobile app? Download it now.
  • Apply for vehicle, personal loans and credit cards online. Apply here.
  • Apply for mortgages online. Apply here.
  • Use any of our 30,000 free CO-OP ATMs. Simply check, "Surcharge Free ATMs," and find a location near you.
  • Call our Contact Center at: 1-800-894-1200. Contact Center hours are:
    • Monday - Thursday: 8am - 5pm PT
    • Friday: 8am - 6pm PT.



March 19, 2020:

COVID-19 FAQ 

We have added a Frequently Asked Questions page for members during COVID-19.


See our FAQ from members


March 16, 2020:

COVID-19 Health and Safety Update from LA Financial Credit Union

Your health and safety, as well as that of our credit union employees, continues to be our our utmost concern. We are actively monitoring the situation with COVID-19 and are following recommendations from the Centers of Disease Control (CDC) as they change. While our branches will remain open at this time, we ask that you only visit our branch locations if there is no other possible way to complete your transactions. Almost all financial transactions can be completed online or by phone. Ask a Member Services Representative how to access online or mobile banking if you have not yet created an account. Thank you for your understanding and for helping our community by practicing social distancing at this time.

Headquarters, Branches & ATMs
At this time, all open branches are maintaining regular business hours. Please see above updates for any temporary closures. In the event we have to temporarily close a branch, we will let you know which branches you can access and if there are any changes to operating hours.

We are also following social-distancing guidelines as outlined by Occupational Safety and Health Act (OSHA), including eliminating handshaking.

Access Your Accounts & Conduct Transactions through Online and Mobile Banking Services
You can conduct almost all banking services and transactions via phone, online and/or mobile banking. We highly recommend using these banking channels to conduct your financial transactions during this time.

  • Access online banking anytime at: lafinancial.org
  • Don’t have the mobile app? Download it now.
  • Apply for vehicle, personal loans and credit cards online. Apply here.
  • Apply for mortgages online. Apply here.
  • Use any of our 30,000 free CO-OP ATMs. Simply check, “Surcharge Free ATMs,” and find a location near you.
  • Call our Contact Center at: 1-800-894-1200. Contact Center hours are: Monday – Thursday, 8am – 5pm PT, and Friday 8am – 6pm PT.

Deposits Are Insured by NCUA
We understand that there may be concerns right now due to market volatility caused by COVID-19 and we want you to rest assured that your money is safe. LA Financial Credit Union is a financially sound and strong institution. Deposits up to $250,000 (per depositor and per ownership category) are insured by the National Credit Union Association (NCUA). Learn more about how your accounts are federally insured here.

Business Continuity Preparedness
LA Financial Credit Union also actively reviews, exercises, and has ready a Business Continuity Plan to continue operations and ensure critical services remain available for members.

Steps You Can Take

  • Wash your hands thoroughly with soap and hot water for 30 seconds before and after any money, card or ATM transactions
  • Conduct financial activities online or by phone (this includes applying for loans)
  • Be wary of potential scams. If anyone contacts you asking for personal information and claiming to be from your financial institution, do not share any of your account or personal information (including social security number or passwords). Instead, call us at: 1-800-894-1200 to confirm if it was a legitimate call.

We appreciate you being a member and will continue to communicate with you as the situation changes.

Sincerely,

Carol Galizia 
President & CEO
LA Financial Credit Union


Have a question? See our FAQ from members