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Member Services Representative

This position is located at our Havasu, AZ Branch:

55 S. Lake Havasu Ave., Suite J, Lake Havasu, AZ. 86403

Please see job description for details.

Job Summary:     
Qualifications:
  • High school or equivalent (Preferred)
  • Customer Service: 1 year (Preferred)
    Full Job Description

    Why should you work at LA Financial Credit Union/Havasu Community Credit Union versus a bank? We are owned by our members (rather than outside stockholders) and we are focused on people – not profits. As a not-for-profit institution, we can generally offer better rates to our membership as we are a full-service financial institution.

    As for our employees, we focus on them too. For this FULL-TIME position we can offer vacation time, paid sick leave, and paid holidays! Additionally, all full-time employees can take advantage of the benefits of membership that include some employee-only perks. We also have lots of fun!

    To join our team, our Lake Havasu Branch is located at 55 S. Lake Havasu Ave., Suite J, Lake Havasu, AZ. 86403. We are looking for a qualified and awesome Member Services Representative who wants to work an average of 40 hours per week and will be responsible for building relationships with our members by educating and advising them. We also expect this role to show initiative and cross-sell our products and services. Additionally, this position will provide quality member service through processing transactions such as deposits, withdrawals, and payments, along with performing basic account maintenance services.

    Also, we want and expect all candidates to have the following knowledge, skills, abilities and experience:

    • At least 6 months applicable experience as a Member Services Representative at a full-service financial institution, experience in a comparable position, or proven success in a customer service or sales-oriented position.
    • Prior cash handling experience strongly desired.
    • Proven success at meeting and hopefully exceeding goals and cross-selling expectations.
    • Excellent customer service skills.
    • Excellent communication skills, verbal, in writing and in person.
    • Intermediate knowledge of Microsoft Office Work, Excel and Outlook.

    If you meet these qualifications, submit a resume now. Thank you!

    Job Type: Full-time

    Pay: $13.00 – $14.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift

    Education:

    • High school or equivalent (Preferred)

    Experience:

    • Customer Service: 1 year (Preferred)

    Work Location:

    • One location

    COVID-19 Precaution(s):

    • Remote interview process
    • Personal protective equipment provided or required
    • Plastic shield at work stations
    • Social distancing guidelines in place
    • Virtual meetings
    • Sanitizing, disinfecting, or cleaning procedures in place
    Please view listing and apply through Indeed.com

    This job was updated on: 2/23/2021