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Contact Center Service Representative

This position is located at our Pasadena Headquarters:

1520 W Colorado Blvd., Pasadena, CA 91105

LA Financial Credit Union is seeking a full time customer service oriented individual to become a member of our team as a Contact Center Service Representative. The ideal candidate will be responsible for building relationships with our members by educating, advising and cross selling our product and services. Additionally, this position will provide quality member service, demonstrating ability to identify opportunities and needs to effectively respond to account inquiries, opening and closing of all membership and account types, performing account maintenance services, and troubleshooting complex account matters, and responding to loan inquiries while ensuring to maintain confidentially and security of member information.

  • Minimum one years’ experience as a Contact Center Representative, Member Service Representative or comparable position at a full-service financial institution.
  • Proven success at exceeding goals or cross-sell expectations.
  • Excellent customer service and sales skills.
  • Excellent communication skills both verbally and written.
  • Strong problem-solving skills to effectively research, investigate, or offer solutions to issues that are more complex and difficult in nature.
  • Excellent organization, planning and follow-up skills.
  • Able to handle multiple tasks, responsibilities and or projects.
  • Knowledge of how to use a personal computer and Microsoft Office Work, Excel and Outlook.
  • Symitar for Windows (Episys Quest) experience desirable.

Email your resume to us at jobs@lafinancial.org. Please do not send confidential information using email as it is not a secure method of communication.